WE BELIEVE PEOPLE
SHOULD FLOURISH IN
THEIR WORKPLACE

WE BELIEVE PEOPLE
LEARN BY REFLECTING
ON EXPERIENCE

ALIGNED GOALS AND
BEHAVIOUR, ACHIEVE
OUTSTANDING RESULTS

EFFECTIVE TEAMS DELIVER
BETTER PERFORMANCE

WE DESIGN UNIQUE
PROGRAMMES

This is the strategy. Andy Byford will repair the New York subway system.

He has drawn up a plan for doing this. At its centre is the word ‘customer’ encircled by the directives ‘plan, focus, do, review’. This mantra, he says, will help reorganise the ranks of the New York City Transit Authority around customer service. His customers will be the ultimate judges of his plan.

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How do you make your workplace attractive to the talent you require?

After a decade of stagnation, salaries are also on the up and unfortunately the talent pool has shrunk. Whether looking for contract or permanent staff, it may no longer be a case of do what you usually do to attract the talent you seek.

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Tesco Business Transformation

Successful business transformation relies on identifying why changes need to happen, having an in depth understanding of your marketplace and customers, and the capabilities and resources of your company to fulfil customer requirements.

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