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Mind Matters

​Making changes within the workplace can be a daunting prospect, but necessary. Daunting because not all your employees will immediately jump on board.

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Citroen's Transformation Success

Essential to transforming a business into a success is identifying why changes need to be made and a clear understanding of your workforce, marketplace and customers.

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This is the strategy. Andy Byford will repair the New York subway system.

He has drawn up a plan for doing this. At its centre is the word ‘customer’ encircled by the directives ‘plan, focus, do, review’. This mantra, he says, will help reorganise the ranks of the New York City Transit Authority around customer service. His customers will be the ultimate judges of his plan.

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